Team Leader Customer Service - German

Algemene omschrijving

Bedrijfsprofiel: Team Leader Customer Service - Germany
We are looking for a second Teamleader for our German Department. The main location will be Venray.


Functieomschrijving: Team Leader Customer Service - Germany
We are searching for an experienced team leader in Customer Service on the phone and email with quality management, quantity management and people management skills. Quality improvement is another important part of this job. Through the use of a quality monitoring tool and with help of the Quality Controllers you are able to structurally improve the productivity, quality, but also the enthusiasm of the Customer Service Employees. You will report to the Manager Customer Service.

Functiecriteria: Team Leader Customer Service - Germany
The expertise required:

• Excellent communication and interpersonal skills
• A minimum of 2 year experience in Contact Centers as teamleader/supervisor
• Creativity
• Analytical skills
• Excellent oral and written and English language skills
• Having good communication skills in French and Dutch is a plus

Excellent oral and written Germany and English language skills is a must

Gestelde eisen

We are searching for an experienced team leader in Customer Service on the phone and email with quality management, quantity management and people management skills.

Uren

40

Salaris

Negotiable